Mitcham · onsite across Melbourne · phone answered 24/7
Computer, laptop and Apple Mac repairs across Melbourne
Over 25 years fixing computers for homes and small businesses across Melbourne's east. We will tell you what is wrong, what it takes to fix, and whether it is worth fixing — before you commit to anything.
- 25+ years experience
- Same-day service available
- 30-day warranty
- No fix, no fee
What we fix
Apple & Mac repairs
MacBook screens and batteries across the Air and Pro range, including 14" and 16" Retina XDR. Collected, repaired on the bench, returned.
Laptop & PC repairs
Startup failures, overheating, charging faults and machines that have slowed to a crawl. Windows and Mac.
Screen replacement
Cracked panels, dead backlights and damaged hinges — on MacBooks and Windows laptops alike.
Data recovery
Drives that will not mount, deleted files, and machines that will not start. The drive is often fine even when the computer is not.
Virus & malware removal
Pop-ups, browser hijacks and ransomware, cleaned properly rather than papered over.
Wi-Fi & networking
Dead spots, dropouts and home offices that need to hold up through a video call. Mesh and access point setup.
For homes
On-demand help without a contract. Repairs, setup, backups, Wi-Fi that reaches the back of the house, and patient explanations for anyone who would rather not be lectured in jargon.
Onsite, remote, or drop-off at Mitcham by appointment.
For business
Networking, Microsoft 365, point-of-sale, cyber security and device management for small businesses with no in-house IT — and no capacity to lose a trading day.
Two-hour priority response for retainer clients.
What customers say
4.9 from 79 Google reviews
Within 90 mins of calling Eric he was able to have a look at my pc which had just become non responsive. He was able to resolve the issue, have the machine working much better and assist in installing the latest Windows program. Overall saved me spending $1300 on a new laptop. He explained everything to me in non technical terms and was a pleasure to deal with. Highly recommended.
Eric was recommended to me via social media. I can highly recommend Eric, he was so prompt with his response to me when I contacted him and saw me the next morning. Unfortunately my laptop was unfixable but Eric did not charge me for his time whilst investigating the problem. Eric then offered me with no pressure a very reasonable priced refurbished laptop which he had sorted for me to collect the following day! Super amazing service, excellent communication skills and trustworthy.
I reached out to ECSupport after having a very poor experience with another computer repair place regarding an issue my Dell laptop's screen. Eric was very responsive to every question I had even before I made the decision to take my notebook to them for a repair. Overall had great communication before and after the repair and everything went very smoothly. Fast service at a reasonable price. Highly recommend. Thanks Eric!
I was referred to Eric through a local Facebook community page, and he definitely did not disappoint. I initially contacted Eric to help recover a lost document from my laptop, and within minutes he had successfully retrieved it. Eric also upgraded my laptop to Windows 11, saving me from having to buy a new one, and even removed a virus during the process. Eric is incredibly knowledgeable, responsive, professional, and very easy to deal with. I’ve already recommended him to family and friends, who have also used his services for laptop upgrades. I would highly recommend Eric to anyone looking for a reliable and trustworthy local IT specialist.
Eric was prompt and professional, I contacted him in the morning and was fixed by lunch time. And my PC is now working perfectly. Will definitely be using Eric's services again
Above and beyond service, Kind and knowledgeable! Genuinely wants the most effective outcome for you! Would give 6/5 stars if I could
Had such a good experience with Eric, he was quick to respond and organise a time to sort out my pc. If I have any more problems occur I will definitely reach out again.
Eric was very helpful and friendly to deal with! He repaired my laptop's battery cheaper than if I even attempted to do it on my own as he was happy to pass on the discount for the parts that he received from his supplier, which I was highly grateful for. There was a delay in the parts shipment as well, but Eric provided regular updates and kept me in the loop constantly without me even prompting him. Definitely highly recommend if you ever have any tech needs fixed 🙂
Excellent, responsive communication and customer service! Eric is a trustworthy and experienced tech who you can depend on. I had a laptop issue (blue screen of death) and within a day, it was fixed! Eric also took the time to answer any questions and concerns I had which I was greatly appreciative of. I highly recommend his services as I felt very well taken care of, and would definitely call on his expertise again in the future if needed.
Very happy to have found Eric’s business after my computer wouldn’t reboot when it was loading an update. Eric initially took my query online and then fixed my computer within a few hours. In addition he completed a sorely needed back-up. Im a very happy and relieved customer! Thanks Eric!
Eric was swift in getting the repair needed for my son’s laptop and he explained clearly about the charges and what will happen before he started the work. Thank you Eric for your service. We know we can rely on you when we need another help next time!
Incredibly rare for me to trust someone professionally and personally. Eric is the consummate professional. Able to fix whatever problem I present him quickly and efficiently while always being upbeat and personable in the process. Cannot recommend his services highly enough.
Prompt response to ongoing problems with NBN and home network at short notice.
Excellent work done by Eric, he is really a nice person and great at his work ,thanks for fixing the laptop and the fair price.
I really appreciate that Eric responded to my inquiring very quickly. Eric’s service is very professional. He’s a very friendly guy. I only paid a small cost for him to repair my pc. I saved a lot of money instead of buying a new one. Very satisfied. Highly recommended!
Eric was absolutely amazing. Not only he fixed my laptop within a day, but also provided full explanation of what happened. Would definitely recommend him for any repairs!
Eric is so good at what he does! Was only going to replace my laptop battery but he took the time to help me uninstall useless apps & gave lots of good advice & tips. Will definitely recommend his service. And he is reasonable in his charges too.
I had an issue with a laptop that would cut out intermittently. Eric was super helpful at troubleshooting the problem with the motherboard. He went above and beyond to assist during a long weekend when I needed it urgently for business. Would highly recommend!
Eric is a professional and reliable IT repairer, My son’s laptop was fixed very well and charged reasonably. Satisfied and Recommend !
I’m happy with the fast and efficient services received on a Sunday afternoon. Luckily, Eric is only a few minutes away so that helps with urgent repairs.
I was treated as a real important person with the upgrade by Eric in my desktop computer upgrade, I am real happy with the service and the service so excellent; I really recommend this place and I’ll be back soon for my laptop upgrade. Thank you so much.
Highly recommend and thank you Eric🙏 He saved the deleted precious photos in my old computer👍🏻 He is very friendly and has a very good attitude. He is also good at communicating in Chinese. Thank God for knowing him🙏
Absolutely best experience I ever had, Eric responded very quick, super friendly and he even offer me the best way what to do when I need to reset my iPad. Highly recommended🤭
Eric from EC Support is hands down one of the best tech support people I’ve ever dealt with. He’s not just your average computer technician – he’s genuinely passionate about all kinds of gadgets and tech, not just PCs. Most techs stick to one area, but Eric is curious, open-minded, and always happy to dive into something different. He's also incredibly friendly and easy to talk to, which makes a huge difference when you're dealing with tech issues. He explains things clearly without being condescending, and he always offers great value for his services. Whether it's troubleshooting, advice, or setup help, you can tell he actually cares about getting things right for you. Highly recommended for anyone looking for reliable, approachable, and gadget-savvy support! Very happy chippy, EASTERN ROT REPAIRS.
On time, and he gets things done perfectly.
⭐⭐⭐⭐⭐ Eric at ECSupport has been an absolute game-changer for our car maintenance and repair business! As a newly launched local company proudly serving Melbourne—especially the eastern suburbs—we pride ourselves on delivering fast, friendly, and reliable service to keep our customers’ vehicles running smoothly. Eric’s expertise in optimizing our customer relationship system (CRM) has taken our operations to the next level. From day one, Eric took the time to understand the unique needs of our automotive business. He designed a tailored CRM solution that simplifies appointment scheduling, tracks customer vehicle histories, and ensures seamless communication with our clients. His system has made it effortless for us to send timely service reminders, follow up on repairs, and personalize interactions—key factors in building trust with car owners. What impressed us most was Eric’s ability to translate technical CRM features into practical tools that benefit a hands-on industry like ours. He even integrated feedback loops to help us improve our services based on customer reviews. Thanks to his guidance, we’re now able to focus more on what we do best: providing top-notch car care while maintaining the personal touch that local clients deserve. For any Melbourne business—especially in automotive or customer-focused industries—we \*\*highly recommend ECSupport\*\*. Eric doesn’t just build systems; he builds partnerships. Trust his team to help you streamline operations and keep your customers loyal.
Thanks Eric, great, efficient, professional and friendly service. I'm so glad I found you online!!!! Will definitely call you when I need help with my computer again! 🙏
very at hand with assisting the customer. and they are willing to help with your technical problems.
Before you spend anything
Computer won't turn on? What to try, on Windows and Mac
The four kinds of "won't turn on", the checks that fix most of them, and the genuinely different steps for Windows PCs, Apple Silicon Macs and Intel Macs — plus when to stop before you risk your data.
Why is my computer so slow? How to speed it up, on Windows and Mac
The real causes of a slow computer, how to find the culprit on Windows and Mac, and why an SSD is the upgrade that actually works — with an honest note on the fixes that do not.
How to remove a virus or malware — safely, on Windows and Mac
Telling genuine malware from pop-up scams, cleaning it safely on Windows and Mac, and what to do about tech-support scams and ransomware — including what NOT to do.
Laptop battery dying or not charging? Mac and Windows battery health
How to read your battery's true health on Windows and Mac, what actually wears one out, the swollen-battery safety warning, and when a replacement is the smart repair.
Data recovery: what to do first (and what not to do)
The one rule that decides whether lost data comes back, how to recover deleted files on Windows and Mac, and why a physically failing drive means stop and get help.
Fixing Wi-Fi dead spots and dropouts at home
Telling a coverage problem from an internet fault, the placement changes that fix most dead spots, why mesh beats a cheap extender, and how to check signal on Windows and Mac.
Setting up a new computer and moving your data across
How to move your data to a new machine (Migration Assistant on Mac, the real options on Windows), the first-day setup worth doing, and the things people most often forget.
What drives the cost of a MacBook screen replacement
Why MacBook screen prices vary so much between models, what a bonded display assembly means, and what to ask before agreeing to a repair.
Repair or replace? When a MacBook is worth fixing
Which MacBook faults are worth repairing, which signal the end of a machine, and how to decide without guessing.
Cracked, black or flickering: what is actually wrong with your screen
Five-minute checks that distinguish a broken panel from a backlight, cable or graphics fault — before you pay to replace the wrong part.
Cracked laptop screen: repair it, or replace the laptop?
Why a broken screen rarely means a new laptop, what actually drives the repair cost, and the handful of cases where replacement wins.
MacBook vs Windows laptop: the honest comparison, from the repair bench
A repairer's side-by-side of MacBook and Windows laptops — upgrades, screen and repair cost, data recovery and longevity — with a plain verdict on which suits whom.
Frequently asked questions
What areas do you service?
We are based in Mitcham and cover Melbourne's eastern suburbs for same-day onsite work — Mitcham, Nunawading, Ringwood, Blackburn, Box Hill and around. Remote support reaches anywhere in Melbourne, and we schedule onsite visits and collection more widely across the metro.
What kinds of computers do you fix?
Windows laptops and desktops, Apple Macs including the MacBook Air and Pro range, all-in-ones, and the odd tablet or phone for setup and data. If it runs Windows or macOS, we work on it — and we will tell you honestly if a machine is not worth the repair.
Do you come to me, or do I bring the computer in?
Both. We do onsite visits across Melbourne's eastern suburbs, remote support for anything that does not need hands on the machine, and drop-off at our Mitcham workshop by appointment. For screen and battery work we usually collect and return.
Do you fix Apple MacBooks?
Yes — every model, including the 14" and 16" Retina XDR. Screens, batteries and boards are done on the bench, and we collect and return so you are not without the machine any longer than necessary.
How much will it cost?
It depends on the machine and the fault, so we give you a firm figure over the phone rather than publishing one number that would be wrong for most models. Diagnosis over the phone is free, any hour, and some problems are solved in that call.
What is your "no fix, no fee" policy?
If we cannot fix the problem, you do not pay for the attempt. We are upfront the moment a repair stops making sense — you are never charged for chasing a fault we could not resolve.
Do you provide a warranty on repairs?
Yes — a 30-day warranty on our workmanship. If something we worked on goes wrong within 30 days, we put it right at no charge.
Do you offer same-day computer repairs?
Often, especially close to Mitcham where we can usually get to you the same morning. Many software and account faults are fixed the same day remotely. Call and we will tell you honestly whether same-day is realistic for your job.
Is my computer worth repairing?
Sometimes yes, sometimes no, and we will tell you which before you spend anything. Storage, memory and batteries are usually worth replacing. A failed board on a very old machine usually is not.
Can you fix a slow computer?
Usually, yes. On an older machine a solid-state drive and a memory upgrade are the single biggest speed improvement for the money, and clearing out startup clutter and failing disks does the rest. We will tell you if the machine is past it rather than sell you an upgrade that will not help.
Can you remove a virus or malware?
Yes — pop-ups, browser hijacks, scareware and ransomware, cleaned out properly at the root rather than papered over, and we will set the machine up so it does not happen again.
Can you sort out my Wi-Fi and home network?
Yes. Dead spots, dropouts, a modem in the wrong spot, and home offices that need to hold up through a video call — we fix coverage at the cause with the right mix of mesh, access points and wiring, and cover the basics of network security while we are there.
Do you work with small businesses?
Yes. Shopfront and back-office PCs, point-of-sale and terminals, networking and Microsoft 365 — the sort of work where a failed machine stops trading, so getting you running again quickly comes first.
Are you really available 24 hours a day?
The phone is answered 24 hours a day, 7 days a week. Workshop drop-off at Mitcham is by appointment rather than walk-in.
Tell us what it is doing
Describe the problem and we will tell you what is likely wrong and whether it is worth fixing. The phone is answered 24 hours a day, 7 days a week, and the diagnosis costs nothing.
Call 0478 953 755